My mother's health hasn't been too great this year.  She's spent a lot of time in hospitals and skilled nursing facilities and, to be honest, it's been a hard year for our family.  In this process we've met hundreds of healthcare providers and I know that each one of them is trying their best to take care of us, but there are a lot of stresses and not everything goes smoothly.  Reflecting on these stresses reminded me of something that happened about 3 years ago. My mother had heart surgery to replace her aortic valve. The  surgery was pretty new and very high tech. The team of about 20 professionals were nothing short of amazing. They were skilled, organized, dedicated, thoughtful, generous, and kind. We really couldn’t have imagined a better group of people to work with and we always felt our mother’s heart was in good hands. (here I am with my mom a few years ago) They were so good that we started to see them as super-human, but one incident reminded us that this